Customer service and helpdesk apps help merchants manage support across email, chat, social channels, returns, and orders. Many also automate routine questions and workflows.
Here are the top Shopify Customer Service & Helpdesk apps in 2026.
Free trial available
Unified multichannel support + AI automation
Unifies customer conversations and Shopify order data in one place. It’s AI Agent automates refunds, order updates, and subscription tasks.
Free trial available
Multichannel inbox + AI-assisted chat & ticketing
Unifies email, live chat, SMS, social, and calls in one inbox, lets you manage Shopify orders from support panel, and uses AI to suggest replies, build chatbots, and automate routine support tasks.
Free plan available
Live chat + AI chatbot for 24/7 support
Offers real-time live chat backed by an automated chatbot that handles routine questions about orders, returns, and FAQs.
Free trial available
AI-powered self-service portal + multichannel support
Enables stores to offer a self-service portal plus manage support across channels — email, chat, social — with AI reply suggestions to reduce ticket volume and improve resolution speed.
Free trial available
Order-aware omnichannel ticketing
Unified support across email, chat, marketplaces, and social—fully synced with Shopify orders, refunds, and shipping for contextual replies.
Free plan available
Direct-message chat button
Adds a customizable chat button with pre-filled messages, business-hours control, multilingual support, and smart popups to boost engagement.
Free plan available
Live-chat + AI helpdesk for small stores
Brings live chat, automated replies, and basic ticket tracking together. It’s a simple, affordable option for smaller shops that need dependable customer support.
Free trial available
AI chatbot + live-chat support
Offers an automated chatbot alongside live chat and helpdesk tools.
Free plan available
AI chatbot + multichannel inbox
24/7 AI chatbot support trained on your store data and unifies conversations from WhatsApp, Messenger, Instagram, and email into one inbox for faster, more consistent responses.
Free plan available
AI sales assistant + automated support
Offers round-the-clock assistance, answering product questions, checking orders, and helping with post-purchase issues. It also uses real-time product details to guide shoppers and support sales.
From $39/month
AI sales bot + instant responses
Uses a fast-responding sales bot that answers customer questions, handles objections, and helps shoppers add products to their cart—turning support chats into sales opportunities.
Free plan available
AI-drafted replies + unified helpdesk
Centralizes email, chat, and social messages into one helpdesk and uses AI to draft replies, hide spam comments, and streamline ticket handling with real-time Shopify order controls.