Shopify Customer Service & Helpdesk Apps (2026)

Updated: January 2026

Customer service and helpdesk apps help merchants manage support across email, chat, social channels, returns, and orders. Many also automate routine questions and workflows.

Here are the top Shopify Customer Service & Helpdesk apps in 2026.

gorgias shopify app icon

Gorgias: Helpdesk, Chat & FAQ

start 4.3 dollor Free trial available setting Unified multichannel support + AI automation

Unifies customer conversations and Shopify order data in one place. It’s AI Agent automates refunds, order updates, and subscription tasks.

re amaze shopify app icon

Re:amaze AI Helpdesk & Chat

start 4.5 dollor Free trial available setting Multichannel inbox + AI-assisted chat & ticketing

Unifies email, live chat, SMS, social, and calls in one inbox, lets you manage Shopify orders from support panel, and uses AI to suggest replies, build chatbots, and automate routine support tasks.

tidio shopify app icon

Tidio - Live Chat & AI Chatbot

start 4.7 dollor Free plan available setting Live chat + AI chatbot for 24/7 support

Offers real-time live chat backed by an automated chatbot that handles routine questions about orders, returns, and FAQs.

Richpanel: AI Customer Support

Richpanel: AI Customer Support

start 4.7 dollor Free trial available setting AI-powered self-service portal + multichannel support

Enables stores to offer a self-service portal plus manage support across channels — email, chat, social — with AI reply suggestions to reduce ticket volume and improve resolution speed.

eDesk

eDesk

start 4.8 dollor Free trial available setting Order-aware omnichannel ticketing

Unified support across email, chat, marketplaces, and social—fully synced with Shopify orders, refunds, and shipping for contextual replies.

EAZE Button

EAZE Button

start 4.6 dollor Free plan available setting Direct-message chat button

Adds a customizable chat button with pre-filled messages, business-hours control, multilingual support, and smart popups to boost engagement.

QuickCEP: Live Chat & AI Chatbot

QuickCEP: Live Chat & AI Chatbot

start 4.8 dollor Free plan available setting Live-chat + AI helpdesk for small stores

Brings live chat, automated replies, and basic ticket tracking together. It’s a simple, affordable option for smaller shops that need dependable customer support.

AnswerAI Chatbot & Live Chat

AnswerAI Chatbot & Live Chat

start 4.9 dollor Free trial available setting AI chatbot + live-chat support

Offers an automated chatbot alongside live chat and helpdesk tools.

chatty ai shopify app icon

Chatty AI Chatbot & Live Chat

start 4.9 dollor Free plan available setting AI chatbot + multichannel inbox

24/7 AI chatbot support trained on your store data and unifies conversations from WhatsApp, Messenger, Instagram, and email into one inbox for faster, more consistent responses.

vanchat-shopify-app-icon

VanChat AI Chatbot & Live Chat

start 4.9 dollor Free plan available setting AI sales assistant + automated support

Offers round-the-clock assistance, answering product questions, checking orders, and helping with post-purchase issues. It also uses real-time product details to guide shoppers and support sales.

DIN: AI Less Customer Service

DIN: AI Less Customer Service

start 5.0 dollor From $39/month setting AI sales bot + instant responses

Uses a fast-responding sales bot that answers customer questions, handles objections, and helps shoppers add products to their cart—turning support chats into sales opportunities.

Commslayer – Helpdesk & Chat

Commslayer – Helpdesk & Chat

start 4.9 dollor Free plan available setting AI-drafted replies + unified helpdesk

Centralizes email, chat, and social messages into one helpdesk and uses AI to draft replies, hide spam comments, and streamline ticket handling with real-time Shopify order controls.